Privacy policy

Last updated: September 23, 2026

Your privacy matters to us. This Privacy Policy explains which personal data Silkybase collects, why we collect it and how we protect it when you visit https://silkybase.com/, place an order or contact our support team. We process personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our website you acknowledge this policy; if you do not agree with it, please do not use our services.

Who We Are

Novaro, trading as Silkybase, is the controller of your personal data.

Store name: Silkybase
Company name: Novaro
Company number: 92668550 (KvK, Netherlands Chamber of Commerce)
VAT number: NL003447642B43
Address:
Dorine Verschureplein 6a
Elsloo 6181 AS
Netherlands
Email: support@silkybase.com

Data We Collect

When you use our website, we may collect:

  • Technical details about your device and connection, such as your IP address, browser type and time zone
  • The details you enter when you order: your name, email address, phone number, delivery address and payment details (payments are handled by our payment providers; we never see or store your full card number)
  • Anything you choose to send us, for example in a message to our support team

How We Use Your Data

We use your data to:

  • Process your order and deliver it to you (lawful basis: performance of a contract)
  • Answer your questions and provide support after your purchase (lawful basis: performance of a contract and our legitimate interests)
  • Keep our store secure and prevent fraud (lawful basis: our legitimate interests)
  • Meet our legal obligations, such as keeping tax and accounting records (lawful basis: legal obligation)
  • Personalise your shopping experience and send updates, offers or marketing, but only where you have agreed to this (lawful basis: consent)

Sharing Your Data

We only share your data with partners we trust and only as far as they need it:

  • Payment providers
  • Carriers and delivery partners
  • Technical and marketing partners, including Shopify, which hosts our store

We do not sell your personal data.

Cookies

Our website uses cookies to:

  • Remember your choices, such as the items in your basket
  • Help the website work properly and improve it
  • Show content that matches your interests, where you have agreed to this

Non-essential cookies are only placed with your consent, which you can give or withdraw through the cookie banner. You can also block cookies in your browser settings, although some parts of the website may then not work as intended.

Your Rights

Under UK data protection law you have the right to:

  • Find out what personal data we keep about you and get a copy of it
  • Have your data corrected or erased
  • Restrict or object to how we use your data
  • Receive your data in a portable format
  • Withdraw your consent at any time, for example by unsubscribing from our emails

To use any of these rights, write to support@silkybase.com and we will respond within one month. If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Children's Privacy

Our store is intended for adults. We do not knowingly collect data from anyone under 18 years of age, and we delete any such data as soon as we become aware of it.

International Data Transfers

Some of our partners, such as payment providers, technology platforms and delivery companies, may process or store personal data outside the United Kingdom. Novaro itself is based in the Netherlands.

Where data leaves the United Kingdom, we make sure appropriate safeguards are in place, such as an adequacy decision or the UK International Data Transfer Agreement or Addendum.

Data Security and Retention

We protect your data with appropriate technical and organisational measures and keep it only as long as we need it to:

  • Provide our services
  • Meet legal requirements, such as tax and accounting rules
  • Resolve disputes

Updates to This Policy

We may update this Privacy Policy from time to time. The current version is always available on the Silkybase website, and the date at the top shows when it last changed.

Contact Us

If you have questions about this Privacy Policy, please contact us:

Store name: Silkybase
Company name: Novaro
Company number: 92668550 (KvK, Netherlands Chamber of Commerce)
VAT number: NL003447642B43
Address:
Dorine Verschureplein 6a
Elsloo 6181 AS
Netherlands
Email: support@silkybase.com

Thank you for trusting Silkybase with your details.