Terms of service

These Terms and Conditions apply to your access to and use of https://silkybase.com/ (the "Website") and to the products and services offered on it. Behind the Website stands Novaro, whose company details you find further down this page.

By visiting the Website or using its services, you agree to be bound by these Terms.

Silkybase is a store operated by Novaro, registered with the Netherlands Chamber of Commerce (KvK) under number 92668550.

Store name: Silkybase
Company name: Novaro
Company number: 92668550 (KvK, Netherlands Chamber of Commerce)
VAT number: NL003447642B43
Address:
Dorine Verschureplein 6a
Elsloo 6181 AS
Netherlands
Email: support@silkybase.com
Phone: +31682952977

You can browse and buy without an account. Once you complete a purchase, these Terms apply to it.

Through the Website, Silkybase sells clothing and footwear for women and men, including knitwear, denim, shirts and trainers. These Terms set out the rights and obligations between Novaro and the people who use the Website.

If you do not agree with these Terms, please do not use the Website or our services.

Novaro operates this Website. In these Terms, "we", "us" and "our" refer to Novaro.

These Terms also apply to anything we add to the Website later, such as a new feature or service. You can always find the current version on this page. Novaro may change these Terms at any time; a change takes effect as soon as it is published. Your order stays subject to the Terms as they stood on the day you placed it.

Our online store runs on Shopify Inc., which provides the technical infrastructure for our e-commerce operations.

SECTION 1 – ONLINE STORE CONDITIONS

By accepting these Terms, you confirm that you are at least 18 years old and have full legal capacity under the laws of the country where you live.

You may not use the Website for any unlawful purpose or in breach of any law, including copyright law.

You may not upload or transmit viruses, malicious code or any other harmful software.

We may end your access to our services immediately if you break these rules.

SECTION 2 – GENERAL CONDITIONS

We may refuse or restrict access to the Website or its services for anyone, at our discretion.

You understand that information, except payment details, may pass through different networks and may be adapted to meet technical requirements. Payment details, however, travel in encrypted form at all times.

You may not copy, reproduce, sell or otherwise exploit any part of the Website, our services or our contact details without our prior written permission.

The headings in these Terms are for convenience only and do not affect how they are interpreted.

SECTION 3 – CONTENT ACCURACY AND TIMELINESS

We try to keep the Website correct, but we cannot promise that every piece of information on it is complete or current. Treat it as a general guide rather than advice tailored to you.

Some older content may be kept for reference. We may update or change content at any time, but we are not obliged to, so it is your responsibility to check the Website for changes.

SECTION 4 – CHANGES TO PRODUCTS AND PRICES

Prices may change at any time without notice. Each order travels straight from our supplier in China to your address. Should customs or import duties arise, they are not part of the price and the customer pays them.

We may change or discontinue products, services or any part of the Website whenever we consider it appropriate.

We are not liable for any price change, interruption or discontinuation of a service.

SECTION 5 – PRODUCT INFORMATION

We sell our products online only, and availability depends on stock. Our Refund Policy explains how returns and exchanges work.

We show our products as accurately as we can, but colours on your screen depend on your device settings.

We may restrict sales to particular regions or customers, and we can update product details whenever needed. An offer does not apply anywhere the law forbids it.

We do not guarantee that a product or service will meet your personal expectations. Your statutory rights under UK consumer law, including the Consumer Rights Act 2015, always apply. Section 20 explains how we replace, at no cost to you, an item that reaches you damaged, faulty or different from your order.

SECTION 6 – ORDER AND PAYMENT INFORMATION

We may refuse or cancel an order at our discretion, and we may limit quantities per person, household or order. If this affects you, we contact you using the details you provided. Should we cancel or turn down an order that you have paid for, you receive a full refund to your original payment method within 7 days.

You agree to provide order and billing information that is accurate, complete and current.

Our Refund Policy explains refunds step by step.

SECTION 7 – THIRD-PARTY TOOLS AND SERVICES

We may offer tools or services from third parties that we do not monitor or control.

We offer such tools "as is" and give no warranty for them, so any use of them is at your own risk.

We recommend reading the terms and policies of the provider before you use these tools.

The same applies to any new tools we introduce on the Website later on.

SECTION 8 – THIRD-PARTY LINKS AND CONTENT

The Website may include content or offers from third parties.

Links to other websites are for information only. We are not responsible for third-party content or conduct.

Please read the terms and privacy policies of any third-party website before you use it. Complaints about a third-party product should be directed to that provider.

SECTION 9 – USER CONTRIBUTIONS AND FEEDBACK

When you share a review, an idea or any other content with us, we may use, copy, publish and distribute it in any form, without limits.

We are not obliged to keep submissions confidential, to pay for them or to respond to them.

Content that we find offensive, defamatory, obscene, unlawful or otherwise unsuitable may be taken down by us.

You confirm that your submissions do not infringe anyone's rights, contain no harmful software and are not false or misleading. You alone are responsible for what you submit.

We are not responsible for content created by users or third parties that appears on the Website.

SECTION 10 – PERSONAL INFORMATION

Any personal information you provide through the online store is handled in line with our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS

The Website or our services may occasionally contain typing errors, inaccuracies or omissions, for example in product descriptions, prices, promotions, shipping charges, delivery times or availability.

If information on the Website or a linked website turns out to be incorrect, we may correct it or update it. If the error affects your order, we may cancel it, even after it has been placed; we then let you know using the details you provided, and any payment you already made is returned in full, as set out in Section 6.

Except where the law requires it, we are not obliged to update, amend or clarify information on the Website or any linked platform, including prices. A "last updated" date does not mean that all information has been checked or is still accurate.

SECTION 12 – UNACCEPTABLE USES

In addition to the other restrictions in these Terms, you may not use the Website or its content to:
(a) break any applicable law or regulation;
(b) persuade or help anyone else to act unlawfully;
(c) use the Website for fraud or any other dishonest purpose;
(d) use material that belongs to Novaro or anyone else without the right to do so;
(e) threaten, bully, insult or discriminate against other people, or harm them in any other way;
(f) post or pass on information you know to be untrue or misleading;
(g) distribute malware, viruses or other harmful technology that could damage the Website or our services;
(h) collect or track other users' personal information without permission;
(i) send spam, carry out phishing or scrape the Website;
(j) act in an unethical, immoral or offensive way;
(k) get around, switch off or tamper with the security of the Website or any website connected to it.

We may restrict access for anyone who breaks these rules.

SECTION 13 – DISCLAIMERS AND LIMITATION OF LIABILITY

We do not promise that our services will always be available, on time, secure or free of errors.

We also do not promise that the results of using our services will be accurate or reliable.

We may pause our services for a while, or stop offering them altogether, at any moment and without warning.

Your statutory rights under the Consumer Rights Act 2015, including your right to goods that are of satisfactory quality, fit for purpose and as described, always apply, and nothing in these Terms limits them. Apart from those rights, and to the extent permitted by applicable law, you use the Website and its services at your own risk, and they are provided "as is" and "as available", without further express or implied warranties. This section does not reduce what we promise in Section 20 for damaged, faulty or wrong items, or what our Shipping Policy says about lost parcels.

Novaro and its employees, partners, suppliers and affiliates are not liable for direct, indirect, incidental, consequential or special damages, including lost profits, lost data and replacement costs, even if they were aware of the possibility. Where the law does not allow such limitations, our liability is limited to the extent the law permits. Nothing in these Terms limits liability for death or personal injury caused by negligence, or for fraud.

SECTION 14 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless Novaro and its affiliates, subsidiaries, employees, agents and directors against any third-party claim, demand, liability or cost, including legal fees, that arises from your breach of these Terms, your breach of any law or your infringement of the rights of others.

SECTION 15 – SEVERABILITY

If any part of these Terms is found to be invalid or unenforceable, the rest remains fully in force, and the invalid part is applied as far as the law allows.

SECTION 16 – TERMINATION

Anything either of us owed the other before the agreement ended still has to be honoured.

You can end this agreement at any time by no longer using the Website and letting us know.

If you break these Terms, we may end this agreement without notice. Obligations that arose before then remain valid, and we may also suspend your access to our services.

SECTION 17 – COMPLETE AGREEMENT

If we do not enforce part of these Terms on one occasion, we do not give up the right to enforce it later.

What you and Novaro have agreed is set out completely in these Terms and in the policies and notices they mention. Nothing said or written before counts alongside them.

Any unclear wording in these Terms is not interpreted against either party because that party wrote it.

SECTION 18 – GOVERNING LAW

These Terms and any agreement for the supply of our services are governed by the laws of the Netherlands. You still keep every protection that the mandatory consumer law of your home country gives you. If you live in the United Kingdom, you can also bring proceedings in the courts of the part of the United Kingdom where you live.

SECTION 19 – CHANGES TO TERMS OF SERVICE

The most recent version of these Terms is always available on this page.

Novaro may update, change or replace any part of these Terms by publishing the change on the Website, so please check this page regularly. If you keep using the Website after a change, you accept the updated Terms.

SECTION 20 – RETURNS AND REFUNDS

Clothes are personal, and a jumper that looked right on screen is not always right on you. This section explains exactly how returns and refunds work at Silkybase, so you know where you stand before you order. It covers two different situations: sending an item back because you changed your mind, and receiving an item that has a problem. For the second, skip ahead to the part about items that arrive with a problem.

Our return window

You can ask for a return within 30 days of the day your order is delivered. This period covers, and goes beyond, the 14-day right to cancel that you have under the UK Consumer Contracts Regulations.

Condition of returned items

Please send items back unworn and unwashed, in the condition you received them, ideally with the labels still attached. You are welcome to handle an item the way you would in a shop, to check the size, the fit and how it looks. If an item comes back handled more than that and has lost value because of it, we may deduct an amount that reflects that loss. We always tell you the amount before we process your refund.

If a return reaches us so worn, washed or marked that we cannot accept it, we contact you. You can then ask us to send the item back to you at your own cost. If we do not hear from you within 30 days of our message, we treat the item as abandoned.

No restocking fees

We do not charge restocking fees. You get back the full price you paid for the items you return.

How to start a return

Email support@silkybase.com with your order number and the items you would like to return. We reply with the return address and the next steps. Please do not send anything back to the address shown on the parcel you received.

Return shipping

Return shipping is paid by you. Returns go to our supplier's returns centre in China, so the parcel travels internationally; this usually costs about £17, depending on the carrier and the service you choose. We recommend a tracked service, so that you and we can follow the parcel until it reaches us.

Damaged, defective or wrong items

If an item arrives damaged or faulty, or you receive something you did not order, email support@silkybase.com as soon as you notice it, with your order number and a photo of the problem. Within 30 days of delivery, you choose what happens next: a replacement, or a full refund to your original payment method. You do not need to send the item back, and it costs you nothing.

If a genuine fault only shows up later, we offer a repair, a replacement or a partial refund, depending on the item, how long you have had it and the fault itself. Under the Consumer Rights Act 2015 you can claim for a genuine fault for up to six years after your purchase (five years in Scotland). A fault is a real defect in the material, the making or the working of an item. Normal wear and tear, accidental damage and misuse are not faults.

Exchanges

Would you prefer a different size or colour instead of a refund? Mention it when you contact us and we will arrange an exchange.

Refunds

Once your return reaches us, we check it and refund you to your original payment method within 7 days of its arrival. Your bank or card provider may need a few extra days before the amount shows on your statement.

We are here to help

Any questions about a return? Email support@silkybase.com and a member of our team will help. We aim to reply within 12 hours.

SECTION 21 – CONTACT INFORMATION

Our details for questions, feedback and support are listed below:

Thank you for shopping with Silkybase.

Terms of service

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